Coinks® Terms and Conditions

Terms and Conditions relating to the use of Coinks®

Terms and Conditions

Definitions

Points - a unit of loyalty currency providing the Member with collector points which can be redeemed for Rewards in the Programme

Member - consumers of products who collect points for redemption against Rewards and who join the Programme.

Pack Owner - the owner of Promotional Packs

Programme - a marketing tool incorporating Coinks® in which Rewards are offered to Consumers by the Reward Provider via the Promoter.

Promoter - Hive Online Limited trading as Hive

Promotional Packs -Unique promotional packs which offer Rewards under the Programme.

Rewards

  • promotion offered by a brand owner
  • entry into a competition with the opportunity to win a prize
  • cash back shopping
  • cash
as detailed in term 4 below.

Reward Provider - the brand owners which offer Rewards under the Programme who may also be the Pack Owner.

By using and/or enrolling into the Programme, Members agree that they have read and understood these Terms and Conditions and agree to comply with them. These Terms and Conditions should be read in conjunction with all instructions and guidelines for registration into the Programme as set out on this Coinks® website www.coinks.com which form part of these Terms and Conditions. Participation in the Programme is provided at the sole discretion of the Promoter.

  1. This promotion is open to residents of Great Britain, Northern Ireland, the Isle of Man, Channel Islands and the Republic of Ireland only excluding employees of the Reward Providers and their families. Employees of the Promoter are excluded from entry into a competition on this Coinks website.
  2. Participants must be 16 years or over.
  3. Purchases required - to participate, simply register as a Member on a Coinks® run website and enter the unique code found on Promotional Packs and start collecting points. Please cut out and keep your codes as these may be requested by Coinks® Support, via a freepost address.
  4. Points collected by Members can be redeemed as follows:

    Redemption against a promotion offered by a Reward Provider on Promotional Packs

    Once a Member has collected sufficient points to redeem against a promotion offered by a Reward Provider, go to the link on this website and follow the instructions to redeem your reward. Points can be redeemed generally against all Reward Providers' standard Rewards, or exclusively against one particular Reward Provider's Reward. Only Points collected from a specific Reward Provider can be redeemed against that Reward Provider's exclusive Rewards.

    Entry into a competition offered by a Reward Provider on Promotional Packs with the opportunity to win a prize. Residents of Northern Ireland, the Republic of Ireland are excluded from entry into a competition on this Coinks® website.

    Please note, that while we want to encourage you to collect points to enjoy the benefits of this service we actively discourage over-consumption. DO NOT purchase more product than you can reasonably use, just to take up a reward or to try and win a competition. Suspected over-consumption, will also trigger some of our security checks, requiring you to provide additional proof of purchase, such as the physical codes and till receipts.

    Once a Member has collected sufficient Points for entry into a competition offered by a Reward Provider, go to the link on this website and follow the instructions for entry into the competition.

    Cash back when purchasing a Promotional Pack

    Once a Member has collected sufficient Points to claim a cash back when purchasing a Promotional Pack, go to the link on this Coinks® website and follow the instructions to claim your cash back.

    When a transaction is completed, the Member is eligible for the cash back amount specified. The Promoter uses reasonable endeavours to accurately display the correct cash back from information provided by the Reward Provider. No cash back earned is available for redemption until payment has been received by the Reward Provider regardless of whether they appear in the Member's account. The Promoter is not responsible for the non-collection of cash back due in relation to Member's cash back transactions, and the subsequent non-issue or removal of cash back from a Member's account for this reason.

    Cash Exchange

    Points carry differing exchange rates for cash depending upon the advertised exchange rate of each Reward Provider.

    When a Member exchanges points for cash, their point balance is debited and their cash account is credited, using the advertised exchange rate for each unit that the Member has exchanged.

    The exchange rate is typically 1 point = 1 p, but may vary with each unit or type of point that the Member owns. Every Reward Provider issues its own unit or type of points. Therefore, if the Member has collected points from several different Reward Providers, the Member will own different types of points, each with an exchange rate that may be higher or lower than 1 point = 1p. Each type of point is eligible for exchange, for 180 days, or a period defined by the Reward Provider. Points that are not exchanged within the period are no longer eligible for exchange.

    The Member's cash account must reach a minimum level before any payment request can be made by the Member. The minimum level is currently set at £5 and can be amended at the discretion of the Promoter subject to 30 days notice.

    Members can choose for payments to be made by either Bank Transfer (BACS) or by cheque. If the Member elects to receive payment by BACS then the Member will be asked to provide their bank account name, account number and sort code. The Promoter will ensure that these details are encrypted for security. For security reasons, Members cannot provide a bank account that is being used by another Member. This could delay or prevent payment. There will be a deduction of £1.50 if the payment request is by cheque, to cover extra administrative costs.

    Each payment request is submitted to security checks. In the majority of cases a Member will be informed by return email that their payment request has been accepted. However, as a result of a random check, or because of a security concern a Member's payment request may be placed on hold. If a Member's payment request is placed on hold then the Member will be requested, via email, to send in one or more codes, by post, as proof of purchase. Provided that the Promoter receives the valid codes within 90 days the payment request will be accepted. If no codes are received then the payment request will be rejected and the cash amount will be lost.

    Once a payment request has been accepted, the payment will be paid and sent to the Member according to the following: If the payment request is accepted before the 20th of the Month (Current Month), then the payment will be processed from the first working day of the following Month (Month 1). If the payment is accepted after the 20th of the Current Month, then the payment will be processed from the first working day of the Month following Month 1. To retain cash in the cash account Members must register at least one valid code every 180 days, otherwise their cash account balance will be considered dormant and reduced to zero.

    The Promoter accepts no liability whatsoever for any Member's cash balance which is lower than the minimum level or for any payment request that has NOT been accepted

    The Promoter will use reasonable endeavours to pay out in full all accepted payment requests however the Promoter will only make cash payments into the Member's cash account when payment has been received in full by the Promoter from the relevant Reward Provider. The Promoter reserves the right to limit or reduce payments in the event of exceptional circumstances, such as suspected fraud or the failure of 3rd parties to provide effective indemnity.The Member is responsible for providing the correct payment details. The Promoter accepts no liability if these details are incorrect and as a consequence payment has not been received by the Member.

  5. Members can only have one membership and one account in the Programme which is accessible only by their nominated username and password. Members with multiple accounts will be immediately removed from the Programme. For the avoidance of doubt, any individual using a correct username and password will have full access to that account and it is the Member's sole responsibility to protect this information from unauthorized individuals.
  6. Members shall at all times provide true and accurate information to the Promoter and to the Reward Providers.
  7. In the event that a Member's account is dormant or inactive for a period of 12 months or more the Promoter reserves the right to remove the Member's account from the Programme. The Promoter shall endeavour to contact the Member through their nominated email address to notify them that their account is at risk of removal. Members who reply within 30 days requesting the account remain active will have their Coinks® account balances maintained. In the absence of a satisfactory response, the accrued balances will be forfeited, and the Member's account may be removed.
  8. A Member is only entitled to earn points as set out under these Terms and Conditions and through authorised communications by the Promoter. The means of earning points and amounts are subject to change from time to time. A Member's account which does not correctly follow any required instruction or procedure may result in no points being earned and the Promoter may, at its sole discretion, refuse to process a claim and terminate the Member's membership to the Programme.
  9. All transactions are electronically monitored through a third-party network and each transaction is reported to the Promoter by the Reward Provider and the network. Regretfully, the Promoter cannot be held responsible for system failures by the Reward Provider or the network. Any complaints or queries in relation to fulfillment or performance of Rewards provided under the Programme shall be directed to the Reward Provider.
  10. If there is any reason to believe that there has been a breach of these Terms and Conditions, or the spirit of the Programme, the Promoter may, at its sole discretion, refuse to process a Member's claim and terminate the Member's membership to the Programme. This includes, but is not limited to:
    • Attempting to collect or redeem points in contravention with these Terms and Conditions;
    • Attempting to have, or having, multiple accounts;
    • Any fraudulent activity with respect to copying coupons, vouchers or purchasing or trading points;
    • Interfering with the Programme or the points website.
    • The Promoter will be the final arbiter in any decisions and these will be final and binding and no correspondence will be entered into.
  11. A Member shall be responsible for any tax implications or payment of tax that may arise through collecting points.
  12. A Member shall have sufficient points accrued before redeeming any Reward under the Programme.
  13. Points shall be subtracted from a Member's account immediately upon a Member choosing to redeem a Reward.
  14. All Rewards supplied are provided solely by the Reward Provider and the Promoter makes no warranty in respect of such Rewards. The Promoter disclaims any and all warranties, including, but not limited to, the implied warranties of satisfactory quality, fitness for purpose, and non-infringement. The Promoter is not responsible for those guarantees, warranties, and representations, if any, offered by Reward Providers. No advice or information, whether oral or written, obtained by a Member under the Programme shall create any warranty by the Promoter.
  15. Member's correspondence with or participation in the Programme is solely between corresponding Member and the Reward Provider.The Promoter assumes no liability, obligation, or responsibility for any part of any such correspondence or promotion, including without limitation withdrawal or modification of any Reward.
  16. A Member understands that there may be delay in crediting points for Rewards due to Reward Provider's failure to provide necessary information to the Promoter. The Promoter shall not be responsible or liable for the delay or failure to credit points in such event.
  17. The sale or barter of points is strictly prohibited. A Member's right to use points within the Programme is non-transferable. Membership will terminate immediately in the event of a Member's death. Programme accounts and point balances are not transferable upon death or otherwise by operation of law.
  18. A Member agrees to allow the Promoter to communicate with him/her via email with suitable offers, which may contain opportunities to earn and redeem. The Promoter will always use this communication method responsibly under the terms of the Data Protection Act 1998 and other self-regulatory restrictions. Members preferring not to receive such offers can visit their account information page and change their communication preferences to opt-out of receiving such offers from the Promoter.
  19. A Member agrees to allow the Promoter to pass on relevant details to Reward Providers only for the fulfilment of Rewards under the Programme. If a Member gives permission to the Promoter to provide his/her details to other third party companies for their use under the terms of the Data Protection Act 1998, the Member must indicate that he/she consents to this information being provided. Members that wish to receive such offers must indicate this preference by ticking the box provided on their account information page (opt in). A Member has the full right to opt out of any third party communication at any time after joining.
  20. When a Member requests to leave the Programme there will be no further communication between the Promoter and the Member. The Member's account will be closed within 30 days and any unused Points will be forfeited.
  21. A Member expressly agrees their participation in the Programme is at the Member's sole risk. The Promoter MAKES NO WARRANTY WITH REGARD TO ANY REWARDS ACQUIRED BY MEMBERS FROM THE PROGRAMME OR THROUGH REWARD PROVIDERS; THAT THE PROGRAMME WILL MEET MEMBERS' REQUIREMENTS; OR THAT THE PROGRAMME WILL BE UNINTERRUPTED, TIMELY, ERROR FREE; NOR DOES THE PROMOTER MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION ACQUIRED FROM THE PROGRAMME.
  22. The Promoter may from time to time adjust Members' Coinks® accounts upwards or downwards in respect to accounting errors, non-payment from Reward Providers, multiple accounts, refunds issued, Rewards returned or suspected fraud, for which the Promoter has full authority.
  23. The Promoter reserves the right to amend these Terms and Conditions and/or the operation of the Programme at any time. Any amendment shall be effective upon posting the modified Terms and Conditions and/or modified Programme on this Coinks® website and notifying Members either on the Coinks® website home page or via email. In the event of an amendment to these Terms and Conditions and/or the operation of the Programme, a Member's non-cancellation or continued use of the Programme after 30 days shall be deemed acceptance of the modified Terms and Conditions and/or Programme.
  24. The Promoter reserves the right to terminate the Programme at any time. Any notice of termination shall be posted on this Coinks® website. In the event of termination, a Member will have 30 days from the notice date of Programme termination to redeem any points in accordance with these Terms and Conditions. Unless specified otherwise, no additional points will be able to be accrued during this termination period.
  25. The Promoter will make every effort to communicate to all Members the termination period, however the Promoter will not be held responsible for failing to notify any individual Member regardless of the reason.
  26. The Promoter reserves the right at any time, and from time to time, without notice, to:
    • Withdraw, modify or limit Rewards offered by Reward Providers in the Programme and/or the number of points required to redeem for Rewards.
    • Change Reward Providers under the Programme.
  27. The offer, redemption and fulfilment of Rewards is undertaken between the Member and the Reward Provider. The Promoter is responsible for the effective running of the Programme and the Coinks® website. Accordingly, the Promoter cannot accept any liability for:
    • Non or late delivery of Rewards to the Member by the Reward Provider.
    • Faulty Rewards.
    • Inaccurate description of the Reward by the Reward Provider on the Coinks® website.
    • Inaccurate information received from the Reward Provider resulting in inaccurate information displayed in a Member's account regarding cash back or cash exchange amounts.
  28. A Member agrees to indemnify and hold the Promoter, its affiliates, officers, and employees harmless from any claim, demand, expense, or damage, (including reasonable legal fees) relating to a Member's breach of these Terms and Conditions including the posting of any material on any of the Coinks® websites.
  29. Any dispute under the Programme will be resolved by the Promoter. In the event of error or omission on the part of the Promoter, the Promoter's liability to the Consumer is limited to crediting disputed points or account balances to Members' Coinks® account.
  30. Any queries regarding Coinks® or the Programme must be sent in writing to the Promoter at: Woodland Granaries, Wymeswold Lodge, Narrow Lane, Leicestershire LE12 6SD.
  31. These Terms and Conditions shall be subject to the laws and jurisdiction of England and Wales. The Promoter's failure to enforce strict performance of any provision of these Terms and Conditions will not constitute a waiver of the Promoter's right to subsequently enforce such provision or any other provision under these Terms and Conditions of this Agreement.

Privacy Policy

The Promoter respects the privacy of every Member and every individual who visits the Coinks® website. For full details of our Privacy Policy,click here.

General

We reserve the right to access any personal data to comply with applicable laws and lawful government requests. Where a Member fails to comply with our Terms and Conditions and this failure results in a third party complaint, we reserve the right to disclose individually identifiable information to the third party where applicable.

Site Operator Information

Postal Address: Hive Online Ltd, Woodland Granaries, Wymeswold Lodge, Narrow Lane, Wymeswold, Leicestershire LE12 6SD

Email address: info@coinks.com

Company Registration No: 5007193

Coinks® is a registered trade mark of Hive Online Limited t/a Hive.